Chapter 2
TeamReach is our primary platform for all program communication.
Use it for: schedules, updates, cancellations, event reminders, and team announcements.
Do not use it for: concerns about coaching, playing time disputes, or any conversation that should happen privately.
The 24-Hour Rule After any game, practice, or incident that creates strong feelings — wait 24 hours before reaching out. Then request a private conversation. Address it directly. Resolve it together.
This process protects coaches, parents, and most importantly — the players.