Chapter 2
Hasek’s Heroes uses TeamReach as our primary communication platform for program updates, scheduling, and team announcements. Understanding how and when to use it — and what it is not for — keeps our communication healthy and respectful.
What TeamReach is used for:
Practice and game schedule updates
Cancellations or location changes
Team announcements from coaches
Event reminders and program news
General team check-ins and logistics
Response expectations:
Parents should respond to attendance requests within 24 hours
Urgent changes (same-day cancellations, weather) will be sent as soon as possible — keep your notifications on
What TeamReach is NOT for:
Complaints or concerns about coaching, playing time, or team decisions
Disagreements between parents or coaches
Anything you would not want read aloud to the entire team
How to raise a concern the right way:
If you have a concern — about your child’s experience, a coaching decision, or something you observed — the right process is:
Wait 24 hours after the event before reaching out (the “24-Hour Rule”)
Request a private conversation with the coach directly via a private message
Have the conversation in person or by phone — not in a group thread
If the concern is not resolved, bring it to the program director
This process exists to protect everyone — the coach, the parent, and most importantly, the child.